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Privacy Policy

Our Privacy Policy

Last Updated: [20 Jul 2026]

Welcome to Native Nursery. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://nativenursery.odoo.com/] and purchase our live plants, flower plants, bulbs, seeds, and related products.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise contact us.

Personal Information You Provide:

  • Contact Data: Name, shipping address, billing address, email address, and phone number.

  • Account Data: Usernames, passwords, and purchase history.

  • Financial Data: Payment instrument details (e.g., credit card number, UPI ID, or bank details). Note: We do not store full credit card numbers on our servers; these are processed securely by our payment gateways.

Information Automatically Collected:

When you visit our website, our servers automatically collect information about your device and browsing behavior, including:

  • IP address, browser type, and operating system.

  • Pages you viewed, links you clicked, and the dates/times you accessed our site.

  • Device information (mobile or desktop).

2. How We Use Your Information

We use the information we collect or receive for the following legitimate business purposes:

  • Order Fulfillment: To process your transactions, arrange for shipping of delicate live plants and seeds, and provide you with order confirmations and tracking updates.

  • Customer Support: To resolve any issues, process returns or refunds, and respond to your inquiries.

  • Marketing and Promotions: To send you newsletters, seasonal plant care tips, promotional offers, and updates (you can opt-out at any time).

  • Website Improvement: To understand how our customers use our website and improve the user experience, layout, and product offerings.

  • Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access to your account.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following situations:

  • Third-Party Service Providers: We share your data with trusted partners who help us run our business. This includes payment processors (e.g., Razorpay, Stripe, PayPal), shipping and logistics partners (essential for delivering your live plants safely), email service providers, and website hosting platforms (e.g., Shopify, WooCommerce).

  • Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

  • Business Transfers: If Native Nursery is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that business deal.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to access or store information. Cookies help us remember your shopping cart items, keep you logged in, and analyze site traffic.

  • You can choose to disable cookies through your browser settings, but please note that some features of our website may no longer function properly if you do so.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our website uses Secure Socket Layer (SSL) encryption to protect your sensitive financial and personal data during transmission. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Update: You can review, correct, or update your account information at any time by logging into your account settings.


  • Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., completing a pending transaction or legal compliance).

  • Opt-Out of Marketing: You can unsubscribe from our marketing email list at any time by clicking the "Unsubscribe" link in our emails.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this privacy policy frequently to stay informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, or if you would like to exercise your privacy rights, please contact us at:

Native Nursery